Custom Powder Systems

Services

Technical Services

We don’t guess. We test.

CPS Technical Services is responsible for all in-house testing and field service of our equipment.

Our Workflow:

Once a piece of equipment is mechanically ready and wired, we take over the machine, check inputs and outputs, make adjustments (if needed), and subject it to our exhaustive testing process.

Bugs are revealed, researched, and rectified before the machines are shipped out to your facility.

Once delivered, our Technical Services team will be on-site to supervise and assist with the assembly and wiring of your equipment. At that point, we resume testing by running automatic sequences and making sure that the machine docks or interfaces with your network.

Then, we turn the machine over to you for conditioning. If you wish, we are more than happy to assist in the conditioning process to make sure the first blend comes out correct or that the system or dock station is discharging properly.

CPS also offers a Validation Service for documentation purposes. We can provide you with a detailed document describing the operation of your equipment. We sign off on every step. Whatever questions you have about the functionality of your machine will be answered in black and white.

Finally, before we leave your facility, a site acceptance test is performed to ensure all the equipment is bolted down, all parts are together, and all devices are adjusted and running perfectly. We also run it through automation to test every element:
- Did the automatic mode run?

  • Does the manual mode run?
  • Do the lights come on?
  • Does it dock?
  • Is the machine doing everything it was designed to do? 

We verify. We validate. And we leave you with quality, custom-built, specialized equipment and the knowledge and confidence to operate it.

“That’s why clients come back to us. Whenever they have a problem, we’re right on top of it, and we make sure that the client is number one and he’s happy. That’s what we’re striving for. Quality equipment and on-time delivery…and that includes service.”

George Pyck, Senior V.P. of Technical Services,
Custom Powder Systems