What insights are we gathering in the 2025 Customer Survey?

We’re checking in with our industry partners to understand capital plans, key challenges, and how we can better support your team. Just 2 minutes—your input shapes our focus.

Customer Survey

Section 1: Capital Plans & Industry Outlook

How would you describe your current level of capital spending?

Increasing

Staying about the same

Decreasing

On hold (please share any context below)

OtherOther

Do you anticipate investing in any of the following over the next 6–12 months? (select all that apply)

Containment solutions / Barrier technology

Process equipment upgrades

Dry material handling

New production lines or facilities

None at this time

OtherOther

Section 2: Operational Challenges

What are your top operational challenges right now? (Choose up to 3)

Equipment uptime/maintenance

Meeting safety or regulatory standards

Facility space constraints

Custom engineering support

Lead times and supply chain delays

Budget constraints

Labor shortages

OtherOther

Please identify any services or equipment types that are difficult to source due to supply/lead times or tariff impacts.

Section 3: Relationship & Support

How satisfied are you with our support and offerings?

Very satisfied- I’d write you a love letter if it weren’t so weird.

Mostly satisfied- Like finding fries at the bottom of the bag: unexpected, but delightful.

Neutral- Meh. Like lukewarm coffee: it gets the job done, but I’m not writing home about it.

Needs improvement-Like ordering pizza and getting salad. It’s fine, but not what I wanted.

Haven’t worked with you recently

Comments (optional):

What could we do to better support your team or project goals?

Contact

Would you like someone from our team to follow up with you?

Yes, please

Not at this time

If yes, please leave your name and best contact method:

Submit

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