Services
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Engineering & Design
We don’t just think outside the box. We build the box.
Our team spends time with you to uncover your goals and challenges. We listen to what you really need. Not what you think you want.
If you’re facing issues with…
- Containment
- Discharge spillage
- Lifting issues
- Extracting hardened material from drums
- Segregation of blended materials
- Contamination
- Low yields
If you need…
- Powder handling
- Replacement parts
- Isolators
- Gloveboxes
- Lyo Transfer Carts
- Downflow booths
- Process enclosures
- Flexible containment
- Specialty equipment
- Blending
- IBC and IBC Systems
- Blend uniformity
- Lift systems
- Transfer systems
- Cleaning systems
- Anti-Segregation device
We Find a Way to Make it Happen Contact Custom Powder Systems®
Technical Services
What’s the next step?”
about my new system?”
Where can I find it?”
Thanks to our Technical Services’ customer support network, you’ll never be uncomfortable or uncertain about any aspect of your CPS system.
Replacement Parts
Our parts department can help you locate any component for replacement or repair. We can even find parts for systems built by other companies. Questions? Just ask.
Maintenance
Once your new CPS system is in place, we are only one phone call away.
We’ll answer your call, gather some information, do some research, consult with our technical team, and get back to you as quickly as possible. You’ll be able to discuss your issue directly with a service technician, engineer, or programmer. These are the people who had a hand in building your system, so they know it better than anyone else.
Our maintenance services include:
- Annual service/maintenance contracts
- Training
- Equipment inspection, repair, and service
- Spare parts
- Preventative maintenance programs
- Replacement manuals
- Evaluation of your preventative maintenance program for compliance with OEM specifications/requirements
- Equipment upgrades or rebuilds
We are not limited to servicing our own equipment. We service, repair and upgrade other manufactures’ machines, too.
Equipment Testing
We don’t guess. We test.
- Once a piece of equipment is mechanically ready and wired, we take over the machine, check inputs and outputs, make adjustments (if needed), and subject it to our exhaustive testing process.
- Bugs are revealed, researched, and rectified before the machines are shipped to your facility.
- Once delivered, our Technical Services team will be on-site to supervise and assist with the assembly, wiring, and network connectivity of your equipment.
- We then turn the machine over to you for conditioning. If you prefer, we can assist in the conditioning process to ensure the first blend comes out correctly or that the system or dock station is discharging properly.
- A site acceptance test is performed to confirm the equipment is bolted down, all parts are together, and all devices are adjusted and running perfectly.
- We then run your system through automation to test every element:
- Did the automatic mode run?
- Does the manual mode run?
- Do the lights come on?
- Does it dock?
- Is the machine doing everything it was designed to do?
- CPS will also provide you with a detailed document describing the operation of your equipment.
- We leave you with with quality, custom-built, specialized equipment and the knowledge and confidence to operate it.
Documentation & Validation
We pay attention to regulatory changes.
As validation requirements have evolved, so has our approach to validation.
As a project takes shape, documentation needs are addressed at the earliest stages.
The incremental review of key documents during the design and construction process opens lines of communication with the customer to prevent problematical and costly modifications in the final project stages.
Custom Powder Systems completed Installation Qualification (IQ) and Operational Qualification (OQ) documentation and validation packages provide documented evidence that our systems are built and commissioned in accordance with user requirements (URS), functional specifications (FS), and FDA and cGMP standards.
Functional Acceptance Test
